Transform your Communication

I had a perfect example recently of misunderstood communication with a prospective client (all now resolved!) and it made me think again about this important skill.

Communication is at the heart of everything we do and so has the greatest chance of something going wrong. We never know what is behind someone’s words, which reflect in their behaviour, unless we take the time to connect with them.

So my top tips for Transforming your Communication techniques are:-

• Listen to what people have to say and give them time to say it
• Ask questions – don’t make assumptions
• Show respect for their point of view
• Be supportive; understand the issues they are facing and what their needs are
• Be open and honest – share your views with them
• Get their ideas – don’t just tell them what to do
• Keep your emotions in check
• Be responsive without necessarily agreeing
• Follow through and do what you say you will do

For those of you who are managing teams these are good tips to improve your Emotional Intelligence – a key trait of high performing managers and leaders.

At hersh guy we run workshops relating to many areas of communication such as Coaching and Mentoring Skills, Presenting with Impact, and Communicating with Influence. Do call me to talk about the benefits at 01883 342 218.